SHIPPING

Orders placed with Utility Project will generally ship within 3-5 business days. Currently we only offer standard shipping. Once your order is fulfilled and shipped, you will receive a Shipment Notification with a tracking number. You will receive a “Cancelled Order” notification if there is any reason your order may be delayed or cancelled.

INTERNATIONAL SHIPPING

International orders will ship for a flat rate of $20 via USPS Priority Mail. If for some reason we are unable to ship to your country, you will be notified immediately. Once you receive your Shipment Notification with your tracking number, you should expect your package within 10 to 12 days.

Your order may be delivered by your local post office courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail.

INTERNATIONAL TAXES & DUTIES

All applicable customs, import duties and fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery).We ship your package DDU, "duties and taxes unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Utility Project. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.